Refund policy

By placing an order with LCQd Clothing, you agree to the terms below.

1. Order Processing & Cancellations

Orders begin processing immediately after purchase.

Once an order has been fulfilled or shipped, it cannot be canceled.

Requests to cancel must be submitted before fulfillment. LCQd Clothing does not guarantee cancellation approval.

2. Delivery Responsibility & Porch Theft Policy

Once an order has been marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

LCQd Clothing is not responsible for stolen packages, lost packages after confirmed delivery, packages delivered to the address provided at checkout, or incorrect shipping addresses entered by the customer.

If a package is marked delivered but not received, customers must:
• Check with household members and neighbors
• Check around the delivery location
• Contact the shipping carrier to file a claim

LCQd Clothing may assist in filing a carrier claim but does not guarantee replacement or refund for stolen packages.

3. Refused or Undeliverable Packages

If a customer refuses delivery or provides an incorrect or incomplete address resulting in a return to sender:

• Original shipping fees are non-refundable
• Return shipping charges billed by the carrier will be deducted
• A 20% restocking fee will apply

Refunds will only be issued after the package is received and inspected.

If the carrier destroys or abandons the package due to refusal or failed delivery attempts, no refund will be issued.

4. Return Eligibility (30 Days)

Returns are accepted within 30 calendar days of confirmed delivery.

To qualify:
• Item must be unused, unwashed, and unworn
• Free of odors (smoke, detergent, cologne, etc.)
• Free of pet hair or debris
• In original condition and packaging
• Proof of purchase required

Items showing wear, washing, alteration, or damage will be rejected and returned at customer expense.

5. Non-Returnable Items

The following are final sale:
• Sale or discounted items
• Items marked Final Sale
• Limited drops or special releases
• Custom products
• Gift cards
• Items returned after 30 days

If a non-returnable item is sent back, the customer is responsible for return shipping or the item may be donated.

6. Restocking Fee

Approved returns are subject to a 20% restocking fee.

This covers payment processing fees, inspection, labor, and administrative costs.

7. Return Shipping

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

Returns must be approved before being sent. Unauthorized returns may be refused.

Refund Processing

Once your return is received and inspected:

• Refunds are issued to the original payment method only
• Shipping charges are deducted
• Restocking fee is deducted
• Processing time is 5–10 business days

9. Defective or Incorrect Items

Claims must be submitted within 7 days of delivery and include:

• Order number
• Clear photos
• Description of defect

Improper washing, heat shrinkage, misuse, or normal wear does not qualify as a defect.

10. Chargebacks & Fraud Protection

Return Request

Returns must be approved before shipping.